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Wednesday June 19, 2024 2:00 - 6:00pm

Front Desk Receptionist at HNH Fitness (Per Diem)

Location: Oradell, NJ, United States
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Description

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
The Front Desk position is both receptionist and public relations representative for the fitness center, and must exhibit excellent customer service skills at all times, responsible for the member check-in process, point of sale functions, information dissemination and incoming telephone calls.

What you will do 
  • Greets all members with a smile and their name as often as possible.
  • Promotes the philosophy that all individuals entering the center should be treated with respect, kindness, and professionalism.
  • Checks in all members verifying member status with Mindbody Online and Photo ID.
  • Inputs all guests using Mindbody Online. Collects all passes and fees.
  • Carries out all point of sale transactions according to established procedures. Is responsible for cash drawer reconciliation at end of shift.
  • Develops proficiency in the operation of the front desk computer hardware and software, telephone system, and all office equipment.
  • Keeps up to date on all center rules, programs, costs, hours of operation, special events and staffing personnel, and gives out accurate information to all inquiries.
  • Handles incoming telephone calls, takes accurate messages and distributes appropriately.
  • Opens and closes facility as shifts require. Follows all security and safety procedures.
  • Coordinates along with member service and sales staff the procedures for membership inquiries and prospect tracking for both phone and walk in leads.
  • Contributes to team effort by participating in front desk staff meetings.
  • Performs other related duties as assigned or requested.


Education Qualifications 
  • High School Diploma or equivalent Required

Experience Qualifications 
  • 1-3 years Two years’ experience in a customer service position with one years’ experience in a health club setting Preferred and

Knowledge, Skills, and Abilities 
  • Typing, Microsoft Office software skills, and office equipment operation skills
  • Must possess excellent public relations skills and communications skills both verbal and written

Licenses and Certifications 
  • BCLS - Basic Life Support American Heart Association within 90 Days Required
  • First Aid Certification AED and First Aid within 90 Days Required

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer. 
 
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