Assistant Manager | HNH Fitness (Oradell)

Description

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.

Requirements:

• Education: Bachelor’s degree in a health, science, or business-related field is preferred. However, several years of experience in a leadership role within a health and fitness center is also acceptable.
• Skills: Proficiency in computer use, strong management, and interpersonal skills.
• Experience: Not specified.
• Certification/License: AHA CPR/AED certification is required.

Essential Functions:

• Membership Sales and Retention:
  • Conduct tours for potential members.
  • Manage phone, email, and online inquiries.
  • Enforce policies and manage member retention, including cancellations, freezes, and expirations.
  • Use HNH Fitness software to generate membership reports.
  • Lead sales and marketing initiatives.
• Front Desk Operations:
  • Oversee scheduling for front desk staff.
  • Assist with hiring and training new employees.
  • Ensure new staff are trained on membership software and all fitness and wellness programs.
  • Support the Manager with client relations issues.
• Facility Management:
  • Assist with facility-related issues and the repair/maintenance of fitness equipment.
• Community Engagement:
  • Act as a liaison between the fitness center and the community.
  • Attend health fairs and community events.
  • Assist in marketing the facility.
• Additional Duties:
  • Perform any other duties as assigned by Managers and the Director.

Medical Center Standards:

• Mission-driven: Understands and demonstrates commitment to the mission of Holy Name Medical Center.
• Quality: Prioritizes patient interests and strives for workplace excellence.
• Customer Service: Demonstrates positive customer service skills and sensitivity to cultural differences.
• Teamwork: Promotes teamwork, communicates effectively, and balances individual and team responsibilities.
• Stewardship: Efficiently uses resources, including team members, supplies, and equipment.
• Accountability: Takes ownership of actions and supports departmental and Medical Center success.
• Initiative: Identifies and seizes opportunities for improvement.
• Adaptability: Is open to change and responsive to dynamic workplace needs.

Medical Center Expectations:

• Demonstrates adaptability and flexibility in work assignments.
• Adheres to dress code policy, appearing professional and well-groomed.
• Complies with fire, safety, infection prevention, and other workplace policies.
• Maintains a positive, professional demeanor and a commitment to work schedule.
• Supports the Corporate Compliance Program and adheres to the Code of Ethics.
• Practices confidentiality and maintains HIPAA compliance.

Job Setting and Physical Demands:

• Contacts: Regular interaction with patients, doctors, visitors, staff, and vendors.
• Physical Demands: Standing/walking for various hours per day; use of personal protective equipment (clothing, face shield, gloves, gown, shoes).
• Potential Exposures: Blood, body fluids.

Excellence Begins With Me Pledge:

Code of Conduct Standards:

• Greeting: Introduce yourself with a smile and offer assistance.
• Professionalism: Maintain a professional appearance and use appropriate language.
• Positive Attitude: Interact positively and treat others as you wish to be treated.
• Respect: Use respectful communication and be mindful of cultural differences.
• Patient Privacy: Respect patient privacy and maintain confidentiality.
• Ownership: Take responsibility for finding answers and solving problems.
• Personal Conversations: Avoid personal conversations in patient areas.
• Telephone Etiquette: Use respectful tone and clear communication on the phone.
• Politeness and Proactivity: Interact politely and work together to solve issues and create a positive environment.

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.