Switchboard Operator

Description

Switchboard Operator

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.


A Brief Overview

Switchboard Operator processes all calls made to switchboard and acts as a general liaison between the public and Holy Name Hospital.


What you will do

• Answers telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner.
• Advances callers to appropriate destination numbers.
• Processes patient requests through computerized telephone system, for installation of patient telephones.
• Disconnects telephone service determined by IBM daily discharge list.
• Initiates opening and closing of patient’s phones according designated time of service.
• Enters required data in various computerized voice/data systems.
• Orally telephones patients informing them of telephone service and dialing in various computerized voice/data systems
• Telephones patients to inform them of telephone service and dialing instructions.
• Responds in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over paging system in a calm, clear professional manner.
• Demonstrates effective oral communication skills.
• Monitors lists of all current on-call emergency services and maintains correct beeper and home phone numbers.
• Understands all disaster plan policies and procedures and is able to implement all necessary responses accordingly.
• Forwards all necessary repair requests and handicap equipment requests to the Director/Technician of Communications.
• Follows the instruction and guidance given By the Director of Communication.
• Informs Director of all patient or staff complaints or concerns.
• Performs any related duties as assigned.

Education Qualifications

• High School Diploma or equivalent Required

Experience Qualifications

• Trained and experienced on computerized PBX switchboards Required and
• Computerized data entry experience is a plus Preferred

Knowledge, Skills, and Abilities

• A proven record of excellent verbal communication skills.
• Fluency in Spanish is a plus

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.