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Patient Access Specialist - Part-time Days

Location: Teaneck, NJ, United States
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Description

Patient Access Specialist


Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

Responsible for the complete and accurate registration of all patients in an orderly, expeditious and pleasant manner. 

What you will do

  • Conducts initial interview with patients and gathers general demographic, insurance and health information.
  • Obtains accurate insurance information from patients and/or families..
  • Explains and Obtains necessary signatures from patient on the appropriate releases and consent forms in a timely manner.
  • Demonstrates a thorough knowledge of registration procedures and policies.
  • Obtains Advance Directive information from the patient and gives informational package to those patients who request additional information.
  • Has an understanding of computer terminals and printers in order to perform daily functions.
  • Demonstrates good phone skills.
  • Demonstrates good interview skills.
  • Performs all duties as requested by management team. Exhibits good organizational, time management and teamwork skills which contribute to the operations efficiency.
  • Prioritizes/organizes work assignments and adjusts priorities based on changing situations.
  • Verifies all demographic/financial information for the patient during the registration process with supporting documents and documents the record.
  • Follows up with patient in a timely and personable manner should any information be found incorrect/incomplete.
  • Replies to inquiries from patients, visitors and other parties looking for information clearly and in a timely manner.
  • Collects patient financial responsibilities when applicable (e.g., co-pay, deductible, co-ins and self-pay rates).
  • Welcomes all new and recurring patients or relatives in a courteous prompt manner.
  • Prepares ID bracelet, verifies information prior to placing armband on the patient.
  • Responsible for going to lunch at the assigned time and communicates with management when experiencing delays.
  • Must communicate with nurses/doctors when applicable in a professional manner and maintain professional at all time while on hospital grounds.
  • Answers telephone and other incoming communications in a timely and customer-service oriented manner.
  • Works the Passport RQA work list for corrections to registration errors within 2 days from registration date.
  • Verifies medical necessity in accordance with Centers for Medicare and Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.
  • Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within Document Imaging.

Education Qualifications

  • High School graduate or equivalent. Required

Experience Qualifications

  • Experience with computerized data entry required. Required

Knowledge, Skills, and Abilities

  • Ability to work independently.
  • Knowledge of medical terminology, requires good communication skills and telephone technique.
  • Must be able to work well under pressure.

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $20.00/hour - $23.00/hour

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.

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